Concierge Services

From Arrival to Departure

DIWAN KEY offers personal assistance in Arabic for clients visiting Rome. From the moment you land until the day you leave, our team looks after transfers, chauffeurs, interpretation and daily needs. We work with discretion and care, and we understand your culture, so you and your family can enjoy the city in comfort.

Our Services

Personal, discreet assistance for Arabic-speaking guests in Rome, from the moment you arrive until the day you depart. Each service is arranged around your needs, your schedule and your culture. Browse our services below and contact us to arrange the support you need.

Arrivals & Transport

Airport Transfers

Punctual private transfers from Fiumicino and Ciampino airports to your hotel or residence, with flight monitoring and help with luggage.

Cruise Port Transfers

Comfortable transfers between Civitavecchia cruise port and Rome, timed around your embarkation or disembarkation.

Private Chauffeur

A dedicated, discreet driver at your disposal for shopping, appointments, sightseeing and day trips around Rome.

Meet & Greet

A warm, Arabic-speaking welcome on arrival, with guidance through the terminal and a smooth start to your stay.

Personal & Practical Support

Personal Assistance

A trusted assistant to accompany you, organise appointments, make reservations and handle the details of your stay.

Interpretation & Translation

Arabic, Italian and English interpreting for medical visits, meetings and everyday situations, plus help with documents.

DIWAN KEY Daily errands and personal assistance photograph

Daily Errands & Personal Assistance

Grocery shopping, laundry and dry-cleaning collection and delivery, pharmacy and shopping pickups, and help with everyday tasks.

DIWAN KEY Unexpected problems and urgent assistance photograph

Unexpected Problems & Urgent Assistance

Help with forgotten belongings or documents, lost documents, last-minute changes, travel difficulties and practical problem-solving during your stay.

Family, Home & Logistics

Family Concierge

Thoughtful planning for families: child-friendly outings, halal dining suggestions and support tailored to every generation.

Babysitting Coordination

We coordinate reliable, experienced babysitters so parents can enjoy time in Rome with complete peace of mind.

DIWAN KEY Pet sitting and dog walking photograph

Pet Sitting & Dog Walking

Attentive care for your pets, from daily walks to sitting visits, while you are busy exploring the city.

DIWAN KEY luggage handling and shipping service photograph

Luggage Handling & Shipping

Help with heavy luggage, storage and the shipping of purchases or extra bags safely to your home country.

Tickets & Entertainment

DIWAN KEY tickets and entertainment assistance service photograph

Tickets & Entertainment Assistance

We help you arrange tickets for sporting events, theatre performances, concerts, museums, exhibitions and cultural attractions in Rome, subject to availability.